Feedback from the 2019 ‘Be Supported’ Questionnaire

young people
Views from children and young people about how supported they feel by the services they access in Oxfordshire

In 2019, the Children’s Trust Board wanted to hear the views of children and young people in Oxfordshire, about how supported they feel by the services they access and use. The services young people gave feedback on, included schools, youth clubs and health services. 

Over 500 young people aged 8-18 (up to 25 with additional needs), based in Oxfordshire responded. 

What were the key findings?

Read the Be Supported Survey 2019 Summary for young people and staff here!

  • 81% said they knew who to speak to when they needed support 
  • 67% said that when they speak to staff they feel they are experienced and caring
  • 67% said they were able to access information in a way which suited them best
  • 59% said they felt listened to and believed
  • 59% said they had inspiring role models
  • 66% said that overall they felt supported enough by the services they used

They also had messages for all staff working with children in Oxfordshire. 

See the Children and Young People told us Key Messages Poster here!

Children and young people need staff:

  • To let them know you care about them and are there for them
  • To really listen to what they tell you
  • To believe in what they are saying to you so that they feel trusted
  • To make sure they know where to go for help
  • To look out for them and support them
  • To challenge delays in receiving a service and escalate to a more senior level if necessary

The high number of responses to the VOXY ‘Be Supported’ questionnaire shows that children and young people want their views to be heard.

The Children’s Trust Board will work with staff to try to make sure this feedback will help to increase how supported children and young people feel across the County, going forward.

If you want to read the findings in more detail you can download the main ‘2019 Be Supported’ Questionnaire Engagement Report, the Summary for young people and staff, and the Key Messages Poster from these links:

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