Accessibility

Help to use this site and links to simpler information.

This website was designed with the help of different groups of young people to be clear and easy-to-use. On every page you can use a search box to find information quickly. You can also click through to our four main sections using the links at the top, or select News or Events. The main section pages include a list of topics in that section, and top pages, which link you quickly to the most important pages. 

On each page, you can find information and links to websites where you can find out more.

Look out on each page for information picked out in a box. This is the most important information on the page.

If there is anything missing, or you cannot find information, click on LIVE CHAT Mon-Thu 10am-5pm and Fri 10am-4pm or LEAVE A MESSAGE at other times. You can use this to chat to one of our team.

Simple accessibility guide for users

Change the appearance of the site

You can use the controls in your web browser to change the size of the text on this website. Click on the menu or settings and select "Zoom".

Easy Read Content

If reading is hard for you, there are Easy-Read pages on the main Oxfordshire County Council website. There is a link to these at the bottom of every page. 

Print pages

You can print any page on the website using the PRINT THIS PAGE button. You can find this at the bottom of every page.

Download Documents

There are some files you can download on this website. These are usually PDF files. 

To view PDF files, you'll need software such as Adobe Reader on your computer, or a PDF reader app on your phone. This software is free to download. Download Adobe Reader.

Video and audio 

You can also watch videos and listen to content on this website. This content uses Youtube, Vimeo, Issuu and Soundcloud. If you want to ask a question about this content, you can click on LIVE CHAT or LEAVE A MESSAGE on any page. 

Need more help?

You can contact us at:

Education, Employment and Training Team, Oxfordshire County Council Children's Services, County Hall 4th Floor Oxford OX1 1ND

Email: oxme@oxfordshire.gov.uk  Facebook: www.facebook.com/oxme.info  Twitter: twitter.com/oxmeinfo

Full accessibility statement for oxme.info

This accessibility statement covers Oxfordshire County Council’s website for children and young people oxme.info This website is run by Oxfordshire County Council. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach the level AA of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of all text on the site
  • most older PDF documents are not fully accessible to screen reader software 
  • colour contrast may make it hard to read text in some parts of the website
  • some videos included on the site may have auto-generated transcripts, which may include errors
  • information about external links that open in a new window are not always communicated to touch screen readers and may cause an unexpected change in context.
  • embedded YouTube and Vimeo video iframes do not always contain a title and this content may be difficult to perceive for screen reader users
  • the CAPTCHA system we use to prevent spam from being posted via our online forms and comments is more time consuming to navigate using just a keyboard, and repeat posting may produce a non-accessible challenge

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us or:

We’ll do our best to fulfil your request and get back to you in ten working days.

Our postal address is:

Education, Employment and Training Team 4th Floor County Hall New Road Oxford OX1 1ND

Please be aware than during Covid-19 restrictions we have limited access to offices. Please use the contact us form or oxme@oxfordshire.gov.uk where possible, as sending enquiries by post may delay response.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact oxme@oxfordshire.gov.uk or email jeremy.day@oxfordshire.gov.uk who has oversight of this website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility

Oxfordshire County Council is committed to making all of its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

The content listed below is less accessible for the following reasons:

Non-compliance with the accessibility regulations

Although a description is provided for the main search box, this description may not be clear to all screen readers. This fails WCAG 2.1 success criterion 1.3.1 (input field has no description). This will be fixed as part of scheduled upgrade to the site in October 2020. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

On some pages on the site, the small forms that allow you to sign up to our newsletters are too similar. This means some readers may not be able to identify which newsletter they have signed up to on the page (the follow up email makes it clear). This fails WCAG 2.1 success criterion 4.1.1. (element ID is not unique). This will be fixed as part of scheduled upgrade to the site in October 2020. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

On two forms on the site some of the radio buttons are not grouped and named. This means it may be harder for some users to fill in all criteria on the form. This fails WCAG 2.1 success criterion 3.3.2 (form elements are not grouped).  This will be fixed as part of scheduled upgrade to the site in October 2020. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

Throughout the site, on index pages, we use “Read more” as a cue to readers that more content is available. This was requested by our audience who are younger readers and may need more guidance than adults. This fails WCAG 2.1 success criterion 2.4.4 (link text used for multiple different destinations) (link text is too generic in its current context). This will be fixed as part of scheduled upgrade to the site in October 2020, without deprecating the original requests of our user testing group. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

Although the small Mailchimp sign-up forms do indicate that you should enter an email address, this indication may not be visible to all users. This fails WCAG 2.1 success criterion 3.3.2 (field label is not visible). This will be fixed as part of scheduled upgrade to the site in October 2020, without deprecating the original requests of our user testing group. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

On those pages which contain embedded videos, some iFrames are missing a title and formatting of the videos uses html. This fails WCAG 2.1 success criterion 1.3.3 (HTML is used to format content) 4.1.2. (iFrame is missing a title). This will be fixed as part of scheduled upgrade to the site in October 2020. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

On a very small number of pages, a page count link is identified only by colour. This fails WCAG 2.1 success criterion 1.4.1. (link identified only by colour). This will be fixed as part of scheduled upgrade to the site in October 2020. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content) and 2.4.4 (image link is missing alternative text). Text alternatives will be in place for most images by September 2020, but a small number will be updated as part of the scheduled upgrade in October 2020. When we publish new content, we will make sure our use of images meets accessibility standards.

The page layout used throughout the site may have insufficient labels/landmarks for some kinds of reader. This fails WCAG 2.1 success criterion 1.3.1 (non distinguishable landmarks) and 1.3.1 (content not included in landmarks) and 4.1.2. (redundant WAI-ARIA attribute). This will be fixed as part of scheduled upgrade to the site in October 2020. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

The design of the home page may make it harder for some users to understand the purpose of the site. This fails WCAG 2.1 success criterion 1.3.1. (no top level heading on the page). This will be fixed as part of scheduled upgrade to the site in October 2020. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

The use of a picture as site title logo may make the page layout less accessible to some users. This fails WCAG 2.1 success criterion 1.4.5. (is the image free of text?). This will be fixed as part of scheduled upgrade to the site in October 2020. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

Some text is presented as an image on the website (for example: main logo, and some fliers). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards. This will be fixed as part of scheduled upgrade to the site in October 2020. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

Colour contrast is insufficient for small amounts of heading text on most pages of the website. This fails WCAG 2.1 success criterion 1.4.3 (colour contrast is insufficient). These colours will have sufficient contrast if slightly adjusted, and these new colours will form part of scheduled upgrade to the site in October 2020. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

On form pages, top menu elements are not highlighted on focus during keyboard navigation. This fails WCAG 2.1 success criterion 2.4.7. (element not highlighted on focus). This error will be fixed during the scheduled upgrade to the site in October 2020. Fixing as part of the scheduled upgrade will minimize cost to the Local Authority.

A small amount of content provided is only available in PDF format. These PDFs may not be structured so that they’re accessible to a screen reader. This fails WCAG 2.1 success criteria 4.1.2 (name, role value). These PDFs are being reviewed and their content duplicated on fully accessible html pages. In recognition of their value to many of our readers we will continue to use PDF documents where there is a clear reason for their use. The bulk of this work has been completed by August 2020, but in a small number of cases this work is ongoing.

Disproportionate burden

Navigation and accessing information

It is not always possible to navigate the anti-spam captchas in the commenting system using only a keyboard. This may make it harder for some users to leave comments. However, there are multiple ways to interact, ask questions and share opinions on the site. We also commit to solving this problem if possible during the scheduled upgrade to the site in October 2020, and keeping the issue open until we have a solution.

Interactive tools and transactions

Our live chat function interactive may be difficult to access using a keyboard. Our Live chat is hosted through third party software and run in a secure overlay on our website.  This may make it harder for some users to use the chat function. However, there are multiple ways to interact, ask questions and share opinions on the site. We also commit to solving this problem if possible during the scheduled upgrade to the site in October 2020, and keeping the issue open until we have a solution.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal in May 2021.

Content not within the scope of the accessibility regulations

PDFs and other documents

All content relating to accessing our services is also provided as fully accessible HTML pages.

Although the accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 where they are not essential to providing our services, we commit to providing accessible content where possible. We are reviewing all PDFs on site for currency and compliance. This work is scheduled to be completed by May 2021.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we are doing to improve accessibility

We are working with the site developers to solve all remaining accessibility problems.

You can request our full accessibility roadmap which shows how and when we plan to improve accessibility on this website from oxme@oxfordshire.gov.uk

If you are aware of any accessibility issues, or if we have missed anything, please contact us.

Preparation of this accessibility statement

This statement was prepared on 11/12/2019, 14/2/2020, 25/2/2020 and completed on 4/8/2020. It was last reviewed on 12/8/2020.

This website is tested three times a week using the Siteimprove Quality Assurance tool. All publicly accessible pages are tested for accessibility.

You can request full accessibility test results from oxme@oxfordshire.gov.uk