IT Service Desk Apprentice

The IT Service Desk Apprentice role exists to get clients working again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time. The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours.

See full details at https://www.findapprenticeship.service.gov.uk/apprenticeship/reference/2000061415